Last Updated: 1 August, 2025
Please read our refund policy carefully. All payments made to Vacanzy Corporate Services are strictly non-refundable except in specific circumstances outlined below.
All payments made to Vacanzy Corporate Services are strictly non-refundable. This applies to service fees, consultancy charges, government fees, freezone payments, visa costs, and third-party charges. Once an invoice is issued and/or a payment is received, Vacanzy Corporate Services considers the service initiated, and no refund will be processed under any circumstance.
Payments made to any Freezone Authority (RAKEZ, AFZ, IFZA, UAQ FTZ, SHAMS, SPC, DAFZA, DMCC, etc.), or any UAE government entity (Immigration, Ministry, Courts, Notary, Translation Offices, Attestation Bodies, etc.) are non-refundable and non-transferable. Vacanzy Corporate Services has no authority to reverse, cancel, or recover such payments.
If a client decides to withdraw, cancel, or abandon the process after payment, no refund will be issued. If the application is rejected by the freezone or government due to client-provided information, background, or documentation, no refund will be granted. Non-cooperation or delay by the client in providing documents does not entitle the client to a refund.
Refunds will only be considered in cases of duplicate payments made in error or overpayment above the invoiced amount. In such cases, Vacanzy Corporate Services will deduct a 20% administrative fee (minimum AED 1,000) before processing the refund.
In the rare event a refund is approved, it will be processed within 21 working days by the same method of payment. Administrative charges and any third-party fees will be deducted before processing.
Some freezones may issue credit notes instead of refunds. Vacanzy Corporate Services will strictly follow the respective freezone/government authority's official policy. Clients understand Vacanzy Corporate Services cannot influence or override such decisions.
Vacanzy Corporate Services reserves the right to refuse any refund claim, without exception. This Refund Policy is binding on all clients and is enforceable under the laws of the UAE and the jurisdiction of RAKEZ (or the respective freezone authority). Any disputes will be settled strictly in the UAE courts under applicable laws.
By making payment to Vacanzy Corporate Services, you irrevocably agree to this strict Refund Policy and waive any future claims for refund or chargeback.